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Returns

RETURNS

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Knots, checking, and light cracking are typical characteristics of Aromatic Red Cedar and do not warrant a cause for exchange or refund.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Non-returnable items:

* Gift cards

 

To complete your return:

  • We require a receipt or proof of purchase. (Invoice number with appropriate email/name combination… etc.)
  • We require proof of defect or faulty product. Send clear and detailed pictures to sales@northernkycedar.com
  • There may be up to a 25% restocking fee in the event of a return. Meaning you may not receive a full refund.
  • Returns of unassembled/uninstalled product, for any reason other than defect, can be made within 30 days from delivery of product and will be returned at customer's expense.  A 25% restocking fee can be assessed for all returns, unless due to damage. Shipping charges will be deducted from any refund, if customer received free shipping with order. 

 

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition and/or is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery (may not accept after 30 days)

* Items that have been modified (as in cut, drilled into and/or installed in any way)

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@northernkycedar.com.

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at sales@northernkycedar.com and send your item to: 7301 Mt Gilead RD, Maysville, KY, 41056, United States.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping

To return your product, you should mail your product to: 7301 Mt Gilead RD, Maysville, KY, 41056, United States.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.