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Shipping Policy

Northern Kentucky Cedar, LLC. Shipping Policy

We offer free shipping to the lower 48 states (Alaska, Hawaii and territories excluded) on a single transaction of $200 USD or more. If you do not qualify for free shipping, all shipping will be calculated at checkout. We only ship via UPS and USPS. At the moment we do not ship internationally.

You will receive a confirmation email with your invoice number once you place an order. After we finish your order you will receive another email with shipping information and tracking numbers.

Once the carrier (shipping or freight company of our choice) has the shipment in part or in full, they are responsible for the delivery. We can not be held responsible for the incorrect actions of another company. This includes missing items, damages, delays in shipment,

We recommend contacting us to add shipping insurance to your order, once the carrier signs for the pickup, we are no longer responsible for the shipment.

Orders that are more cost-effective to ship LTL (less-than-truckload) will be processed as such. We reserve the right to ship any order(s) LTL or TL. These orders are typically, but not limited to over 200 lbs. Most orders will ship Ground services (UPS, FEDEX, ETC…)

Example…

If a single wall kit is purchased, your shipment will most likely go Ground Services.

If an entire master closet is ordered and weighs 700 lbs., your shipment will most likely go LTL.

In the event that your order needs to be shipped LTL, we will notify the consignee (you or recipient of the order) as soon as we have our rates and/or the freight is ready to be picked and shipped.

Information that we may ask:

  1. Is there a better shipping destination that can accommodate your shipment?
  2. Do you need a liftgate?
  3. Will you be able to receive this/these pallet(s) on (TIME and/or DATE)?

If the time/date we have specified will not work we need to know immediately. If you cannot accept LTL shipments at your delivery location you may be asked to pick the shipment up at the destination terminal.

If we deem the shipping cost for a single order (or if there are orders going to the same consignee) too expensive through Ground services (UPS, FEDEX, ETC…) we will apply the rates to LTL.

In the event that you are unable to have a shipment delivered to you LTL (the consignee) or pick up the order from the destination terminal, you may be asked to fulfill part of the freight cost. Expect the difference of what the company Northern Kentucky Cedar, LLC would have saved to be paid prior to shipment.

Delays:

Though we make every effort to complete orders in a timely manner, the nature of our product and other extremes (usually weather related events) may increase our turnaround time by several weeks. NKC in general will avoid such delays if possible, but please keep in mind when scheduling a contractor (or other professional to design, install, modify, or inspect) to work on your organizer, that delays are possible. Once the shipment has been fulfilled, our freight carriers and ground shipping services are usually on time, but again there are possible delays on their end as well.